I spend a lot of time with this blog slapping around companies that do a truly terrible job of media communications, and by pointing out the mistakes, trying to educate them and others.
But I don’t want to dwell on the negative stuff, and thought it might be useful to put readers through the basics of writing a press release to distribute in this industry.
This is not done through the lens of someone who took formal public relations training and has some certification to that effect. My background is daily newspaper journalism, as down and dirty as investigative reporting, and I have been reading press releases for 30 years because I had to. There may well be a formula that’s been laid out in textbooks, but here’s what I think actually works in getting the attention of editors and bloggers, and readers who get things direct through news readers and filters.
I’m going to break this up in parts, so that the post is not too long and I can drill a little deeper into the process and then the components.
The very first thing you need to sort out is why you are doing a press release.
What has happened, or will happen, that compels your company to issue information about it? Is what you are about to tell the world actually interesting or valuable to anyone beyond the walls of your company? Or are you issuing a press release because, as is common, it’s been a while and you want to keep the company name out there?
For example, a press release about your company’s new Website is only relevant if the facelift changes the way your clients do business with you. If it’s the online equivalent of a new hairdo, forget it. Changing office locations isn’t PR-worthy, unless you are hiring a bunch of people or adding new facilities like a lab or hosting center.
New product developments that advance the company or the industry, or big deals, milestones or hires, that’s cause for press. If your company trades on an exchange, you may be legally required to issue press releases on any business dealings or status changes.
The point here: if you have nothing, really, to announce … or don’t have to be law … just don’t do a press release.
If you do, develop an angle for your story to make it more compelling. Announcing your advertising network has added some new venues is nice, but not overly compelling. Announcing that a new set of venues added this month to the WhizBang Media Network means ads are now being delivered to a weekly audience of more than 250,000 affluent, gourmet food-loving consumers is another matter entirely. That’s reminding your target advertisers you just got to a big number and might get you to whatever it is that constitutes critical mass.
Think about what you want and need to announce, and how you’ll spin it to make it interesting to your target readers.
Keep in mind spin is one view of the facts, but is still, hopefully, maintaining some grip on reality. You should be able to defend your spin, so if your angle is that your service is the first of its kind, is it? Can you defend assertions that what you’re doing is the best? Is what’s going out some largely empty and indefensible chest-beating exercise (common), or something people will read and send to friends because it looks like what your company is doing is something they and others will want to know about.
If it’s just hype, most people see through it. People don’t like being “sold” in press releases. They expect worthwhile information. Press releases are an opportunity to talk about good work you’re doing, and the successes you’ve had or are coming. You want people to read what you’re doing and conclude they either need to know more, or have reinforced that these guys are busy and clearly making a mark. Press releases can show market momentum and corporate excellence.
But bad press releases can have all the wrong effects. If they are written poorly that reflects on the company’s smarts and ability to communicate. If the releases are nothing but empty phrases and unsubstantiated assertions wrapped around a small hint of news, your company is telling people you’re really not up to much. And companies that announce relentlessly, with near constant releases about pretty much anything, can create reader fatigue – the equivalent of hearing someone drone on and on and wishing they’d please just stop.
The audience for press releases has changed dramatically in the last decade. For scores of years, press releases were only ever seen by journalists, since they were distributed in one way or another only to media outlets. Releases were written entirely for the editors, with the expectation that if a press release was noticed and picked up, it would be seriously filtered, with the BS removed and the story recast from the perspective of the assigned journalist.
The Internet means press releases go everywhere, immediately, and there are now several target recipients. Mainstream journalists may see a release and pursue a full story, but the more common scenario now is for releases to get noticed and largely repurposed by online industry publications, and sector bloggers. Some of these writers get their hands dirty and filter and repackage stories, or even take the releases in unintended directions. But most just pass the releases though largely unfiltered, the contents re-formatted more than edited.
That means the plan and the wording of the release you put together is that much more important, because while it may pass through other hands, it can easily go through pretty much untouched. It will be rare when a journalist comes back to you and asks what you were trying to go on about in the release. You won’t find out it’s really bad until someone reads it and tells you. Someone like your now unhappy CEO.
NEXT – Step 2 – Headlines
From a press release on the wires this morning, as flagged by a fellow industry writer …