15
Mar

DS PR 101: Don’t invite people people to drop by, and then lock the marketing door

On Twitter this morning, a European software company breathlessly hyped how something big was coming, and then two hours later released the exciting news that a “preview” version of its Website was now live!!!

So please come by and please pass the excitement along …

Dutifully, I clicked through because I had not heard of this company before, and was therefore curious. Website has nice, simple layout. Good. Vague value statements and silly statements like “Simplified by geniuses.” Not so good. Links from main page briefs to “Learn More” that go to a contact form. Dumb. And annoying.

Two things here:

1 – When companies finish their Websites they tend to be far more excited about that than the people who visit the sites. Announcing a sneak preview of a corporate Website is just nutty. Turn your new Website on when it is really ready to be seen and provides value. Even Apple, in its preview of the iPad, has extensive information about the coming product on its preview pages. You don’t get to do teaser campaigns when there are roughly 300 companies who have the same product you think people will be excited about.

2 – The old saying about only having one chance to make a good first impression applies here. Asking people to come visit your company’s Website, and then giving them nothing but a handful of empty marketing phrases and a frustrating call to action to fill out a form, is a fabulous way to ensure those people won’t return.

Don’t ask people over, and then lock the door, turn off the lights and sit in the kitchen oblivious to the irritated people who are ringing the doorbell.

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