Tag: press release

12
Mar

DS PR 101: Don’t pretend something didn’t happen

I don’t write about companies to embarrass them, so I almost never actually run the company name in the post. Most people will know who this is anyway, but here goes:

BLANK, a premier provider of digital signage and networked media solutions, today announced the addition of team members in the roles of business development, sales, and solutions management.

A GUY joins BLANK as President and will focus on business development and driving further growth and adoption of BLANK’S solutions in the market. Blah blah blah, and furthermore, blah …

The release this week goes on to talk about some other people who have been hired and how excited everyone is. Yippee!!!

What the release doesn’t say, anywhere, is A GUY is replacing DIFFERENT GUY who has been the president and highly visible face of the company for many years. This is the guy who all the company’s clients and business partners know. There’s nothing in the release about the departure, nothing about his choosing to pursue new opportunities. Mutual agreement. Just nothing.

I don’t know what went down, but the guy is highly respected and was front and center at the company’s booth at the industry’s biggest trade show only two weeks ago. By issuing press that ignores the big orange polka-dotted elephant in the room, the company is creating the perception that the departure was unpleasant and that it is no one else’s damn business.

My guess is that’s not really the case at all, and it was more like differences in opinion and direction that weren’t going to get resolved.

When something big happens, that your industry and your clients are going to notice and talk about, don’t try some silly misdirection by celebrating one part of the story and forcing people to draw their own conclusions about the other, more interesting half.

Be open and direct, and the response will be, “Oh! Interesting …” Be evasive or pretend it didn’t even happen, and you create a nice big, dark cloud over your company.

In such a crazily competitive, hard to differentiate industry like this, you need to carefully manage perceptions.

11
Feb

DS PR 101: Watch out for walls … of type

A press release came in today from a company that was humping something … about something.

Honestly, I didn’t read it. It looked like too much work.

It wasn’t all that long. Just dense, with type.

The release was all of three paragraphs long, because the person who put it together somehow decided that made sense … or there is poison on the Enter key on his or her keyboard and they just din’t want to touch it. The net result was a wall of type, with the first paragraph containing roughly 100 words. Yup, 100.

Sorry, that looks like way too much work to slog through and digest.

Take a look at how most information is presented in modern media, be that magazines or newspapers. The paragraphs are tight and organized by ideas and messages. You don’t have to pile everything into the first paragraph because it’s ALL so important.

Create some rhythm. Write a tight leading paragraph that is enough to grab people and draw them into the message.

Big blocks of type are like walls, and there’s nothing forcing people to climb them when they can just skip on by and read something else that doesn’t look like so much work.

05
Feb

DS PR 101: This is a visual medium, kids. Provide visuals!

I have seen multiple references today to what sounds like a very expensive, well-executed landmark installation in New York involving projection systems, 3D and a very famous building.

As much as I would like to get on the subway to get over and see it first-hand, I don’t live in Manhattan, nor do countless people who would like to understand what’s really involved with this installation.

If only the PR company had put together simple visuals. It is soooooo easy to take still photos these days and sooooo easy to shoot and post video on Vimeo or YouTube or whatever.

But there’s nothing. The release I am looking at right now is promoting the Olympics, involves four companies, and is running on PR Newswire. And the most a reader can do is download the logo from one of the companies.

It is astonishing to see so many companies waste opportunities and use press and media relations techniques straight out of 1991. A press release IS content, not just a trigger to hopefully get media organizations to produce content relating to the release.

Dumb beyond words. And expensive dumb.

19
Jan

It’s digital signage trade show season: Time for a Message Tune-Up?

This is a press release issued today:

Marketing communications firm pressDOOH has developed a special program intended to help industry firms “tune up” their communications in advance of the many digital signage trade shows and related events scheduled over the next few weeks and months.

The “Message Tune-Up” program is aimed squarely at vendors, service companies and network operators looking to gain some marketing notice before and during such events as ISE, Digital Signage Expo, GlobalShop, NAB, Kioskcom/The Digital Signage Show and ScreenMedia Expo. The program offers quick reviews, recommendations and updates on marketing and press materials for companies heading into the show season, as well as fast turnarounds on newly crafted material.

“I have been going to these events for years, and know at least a couple of things will happen,” said pressDOOH founder Dave Haynes. “Some companies will remember at pretty much the last moment that they need to get out a release or update their hand-outs or mail-outs. So they’ll do it themselves and it will look like it. Others will hire a PR firm and get something cranked out that is polished but utterly pointless, because the PR writer had no idea about the industry or what the audience was actually interested in.”

pressDOOH is temporarily relaxing its minimum engagement policy for clients as a way to help a wider range of clients who don’t need a full communications program for the  shows, but do need two or three hours to get their material reviewed, tweaked and polished up by a fresh, experienced set of eyes. The most effective material for distribution is work that is clear, concise and relevant to the targeted readership.

“I think it would be refreshing change for everybody in the business if the big blitz of press releases and marketing materials that’s about to start was characterized by substance, effective messaging and far less hype,” said Haynes. “This industry is now at a level of maturity that the target audiences are knowledgeable and a little jaded. Their tolerance for BS gets lower every year.”

pressDOOH is a copywriting and marketing strategy firm working specifically in the digital signage and digital out of home sectors. The company was founded in 2009 by industry veteran Dave Haynes, a seasoned print journalist who has spent the past decade doing everything from running pioneering DOOH networks to selling top industry software.  pressDOOH produces press material, white papers, case studies, sales and marketing sheets and Website copy, as well as does overall marketing strategy, for companies in all aspects of the industry, on three continents … and counting.

The company markets itself on the value of having copy developed by a subject matter expert – usually faster and at substantially less cost than mainstream PR firms with high overheads and limited or no in-house expertise in this sector.

The firm was recently cited by heavily-read industry portal DailyDOOH as one of its Best of 2009 companies, products and people.  “ … there is one place that we do throw work and that’s in Burlington, just outside Toronto,” noted DailyDOOH. “That’s the home/work office of David Haynes, who has made writing a press release an art form.  When pressDOOH has written or massaged a press release, the job of journalist is made so much easier. If only more people used his services.”

The Message Tune-Up program – which drops pressDOOH’s normal minimum hours engagement policy – will be available through April, and subject to available time. Company and contact information can be found at www.pressdooh.com

08
Dec

Are minor hires worth announcing? Probably not.

A company in the sector just put out a press release about its hiring of four people.

On one hand I am happy to read people are hiring again, as there is no shortage of people looking for work and that’s not going to change for a while. On the other hand, big whoop.

Press releases by software development companies that are well-established in the space are warranted when a big name is attracted and hired in. Someone who makes readers think, “Oh, well look at that …” It is warranted when a senior or thoroughly strategic position is filled.

It is not, however, warranted when the hires are support staff and back-office folks who do good work, but will provoke no more than a shrug from the industry or clients. Press releases like that, inadvertently, make people wonder if there is much really shaking around the place, if that’s the only thing they’ve got for making some hay.

If it ain’t news, it ain’t news, and some bot news portals picking it up verbatim doesn’t make it anymore so.

04
Dec

Sub-optimized PR: Don’t just tell them, show them

I have a self-imposed rule that I don’t include the names of companies on this blog if I am slapping them around for being stupid or mindless in their approach.

Here’s a case of PR that is pretty well executed, albeit in a highly conventional way, but misses the opportunity at hand.

PlayNetwork is a Seattle-area company in the business of blending audio and video to create an overall experience in a retail environment – something that I believe is a huge growth part of this digital signage sector. Many chains have audio entertainment and messaging. Not that many, yet, have video. Very few have the two working seamlessly together. The guys who do that well, and reduce the overall offer down to one vendor, one bill, one throat to choke, are on to something good.

So we have Play announcing this week it’s people have deployed PlayNetwork’s Serenade Service to deliver music and messaging content in all of the Dickey’s Barbecue Pits around the US.

The original Dickey’s opened in Dallas in 1941, with a simple goal – “Serve barbecue so good people will crave it.” By harnessing the power of Serenade’s user-friendly and secure web-based interface, Dickey’s embeds that timeless mission into the music and promotional messages that play in all sites. These promotions, narrated by Roland Dickey himself, bring the heritage of Dickey’s to each individual location. Dickey’s also uses the Serenade tool to control their messaging on-hold content, extending its brand experience beyond the lease line to fans placing phone orders.

The release says the deal enables Dickey’s to serve up a uniquely Texan taste, smell, feel and sound.

To complement the popular Texas barbecue menu, PlayNetwork designed a music concept deeply rooted in Americana, mixed with a hefty dose of classic Southern rock, blues, and boogie-woogie, a Texas-style Western swing. There is no mistaking the Texas roots of Dickey’s Barbecue after listening to this home-grown collection of songs. The sounds reverberating through the restaurants are as distinctive as the taste and smell of Dickey’s Signature Beef Brisket – it’s down-home Texas barbecue.

Great. Sounds very cool.

And as a blogger who might even write about this – one of the objectives of PR – I scroll down the release looking for images, and ideally some video.

Nothing.

There is nothing inherently wrong in this release. The “global leader” thing makes me and other journalists/bloggers immediately yawn, but Play actually IS a global leader in this narrow part of the sector.

However, a company that is expressly in the business of teasing the eyes and ears of consumers really, really should at minimum have PR that offers images, and with the capabilities and cost of teeny camcorders and the ease of YouTube and other video channels, doing a basic video should be fundamental.

You’ve done some good, interesting work. Don’t just tell them, show them.

18
Nov

DS PR 101: No PDFs please

I just got a press release as a PDF. For me, that’s OK, because while I write about the industry, I don’t spend a lot of time reporting on it and therefore extracting a lot of quotes from releases.

BUT, if I did, pulling the text out of PDF files is a pain in the butt, and depending on the way the PDF is formatted, possibly a giant pain in the butt. Couple that with images that look very nice in the PDF file, but now have to be grabbed via screen capture and then fiddled with in some image edit software.

By putting something out that looks polished and pretty, you have created a bunch of irritating extra work for editors. On a busy day, they might not bother dealing with your stuff because time is limited.

If you insist on sending a PDF, send it as an attachment and have all the text in simple, unadorned text form in the email message body, and send images and logos as attachments.

Make it easy and you will get better results.

18
Nov

DS PR 101: Contain your ego

A press release this morning from a guy who was leaving his gig and going out on his own as … something … (it was far less than clear) … started with the guy proclaiming himself a luminary.

Don’t. Just don’t.

It’s meaningless to most people, but all the wrong people will jump all over it and make all the wrong hay with it.

20
Oct

Advice from editors: on carpet-bombing

carpetbomb

There are countless blogs now on the digital signage and DOOH sector, but still just a handful of Web-based portals and news sites that cover the industry on a daily basis. The people who runs those commercial services make the calls daily on what either goes from their email Inboxes to their digital pages, or to the Trash folder.

You can work with these folks, or you can irritate the daylights out of them. Guess which approach is more effective in meeting your marketing needs.

I sent around a note today to the editors of these news sites to get their point of view on how things work, and got a lot of great responses. I will do a few posts about what they had to say, with this first one on the issue of what I call carpet-bombing.

This is the practice of sending press release after press release out to the same media outlets, with the notion that this shows the business has incredible momentum in the marketplace. There was a sports-oriented company doing this last year, and the new, undisputed champion is a software company that at least seems to put out a press release a day announcing a deal that sees its product installed in another small venue somewhere.

“We as editors get so many press releases per day as it is, it really doesn’t help to get carpet bombed with insignificant ones,” says Bill Yackey of Digital Signage Today. “If a company sends releases of little value to the industry too frequently, I may begin to ignore them, and that doesn’t help anyone.”

“Press releases are a valuable marketing tool, however, there’s a fine line between being informative and being abusive. We’ve reached a point where we’ve just stopped paying attention to companies that issue press releases too often, or make claims in their releases that are too over-the-top. There are several companies in this industry that have been too aggressive with their PR and we just won’t carry their news anymore,” adds Lionel Tepper, Managing Director, Digital Signage Universe.

On the other hand, several editors said they would rather get the releases than not at all, and indicated doing a mental filter on what matters and what doesn’t, or what is just yet more blabber, is easy enough for them.

Denis Gaumondie, who writes the French (and now English, as well) portal OOH-TV, suggests companies would be wise to show some restraint, and would probably get a better reception from editors like him. “I don’t care to know if a company signs another bar, or bowling alley, or whatever. It’s just irrelevant,” he says. “If I was them, and patient enough, I would aggregate four or five press releases like that and put one release together.”

My take: You can easily wear out your welcome with an editor. Even those editors who indicate they will deal with the carpet-bombing campaign of a company would also, probably, confirm any releases from that company stop getting read beyond the headline.

Editors are interested in news and in educating their industry. If a company is in the business of selling software, it is hopefully NOT news that the company actually did some business and got a small client here and there to sign on. The news is when a software company does a big deal, like an entire chain of stores. Or the company does something that hasn’t been done before, or very much — like converting a whole restaurant from backlits to digital menu boards.

My advice is to be judicious about your PR. Send things out when you really have something worth telling the world.

When a company engages in carpet-bombing, and the daily deals all look tiny and irrelevant, that company can start to look a little desperate for attention.

NEXT: “Scale by association.”

16
Oct

DS PR 101: Don’t go overboard with the information

I was reading what I thought was a quite well-executed news release from a company, but started laughing about half-way through when the marketing person who probably put it together appeared to run out of things to write, so started using what the ops guy fed him or her.

These digital signs are designated as ART1, ART2, LUXE and ICON, respectively.  In addition, the four <vendor> units are connected to an AMX distribution system which allows <client> to selectively distribute the artwork to all the televisions in the lounge/bar areas via strategically located touchpanels.

Image display in BMP, JPEG and PNG formats enables the network to handle the variety of formats supplied by contributing artists. <Vendor> models can also play MPEG-2 and -4 High-Definition videos at up to 1080p resolution, via component or HDMI outputs. High-definition still-image modes provide versatility and reliability, making <vendor> the ideal solution to show artists’ works at their best.

It goes on like that for several paragraphs.

It’s OK to just say what you did and include an image or even video link. Going into deep detail about what names were designated for the players and what media formats are supported is way more than you need for PR work. The target readership has no cause to care. The only people who need to know that stuff work in the operations department. Celebrate and highlight the good stuff and the shut the release down.