Category: PR Tips

28
Apr

PR 101 – Remember, they’re not stupid

Strangely, some of the worst work in press releases comes from companies that should have the money and experience to be really good.

Consider this work of art from ABC’s Family broadcast network:

ABC Family advertising sales executives Laura Kuhn and Mark Rejtig have both received increased responsibilities at the network, effective immediately. The announcement was made today by Laura Nathanson, Executive Vice President, Advertising Sales, to whom Ms. Kuhn and Mr. Rejtig report.

Laura Kuhn has been promoted to the newly created position of Senior Vice President, Strategic Sales Insights. She now oversees the revenue planning, sales research and sales marketing teams. Ms. Kuhn previously had served as Vice President, Sales Marketing and Promotions, ABC Family, since 2007.

Mark Rejtig has expanded his current role as Senior Vice President, National Sales Manager. The direct marketing group now reports to him, bringing all ABC Family line sales teams under his direct management. Mr. Rejtig has been a Senior Vice President at ABC Family since 2001.

“Laura Kuhn and Mark Rejtig each have done a tremendous job in bringing our advertisers top value from ABC Family, one of the most popular networks among millennials and viewers 18-49,” Ms. Nathanson said. “We look forward to Laura’s and Mark’s continuing accomplishments as they now widen their advertising sales responsibilities.”

OK, so first, it’s all about Laura Nathanson. Immediately, you can’t help but think this is someone you don;t want to meet, right or wrong. She could be Mary Poppins for all we know, but she comes across as Cruella de Vil.

The second and third paragraphs are just fine – who they are and what they do.

Next paragraph has the dreaded manufactured quote – in which people are quoted in a way about as far removed from conversational, and therefore believable, as could be imagined.

Finally, in the 5th paragraph, we get the nut of the story:

The expanded roles of Ms. Kuhn and Mr. Rejtig follow the decision by Joe Gallagher, former Senior Vice President, Sales Strategy and Planning, to leave the network to pursue other business opportunities.

So Joe got bingo’d and these two are filling his shoes. Aha!

When something happens, just report it. Don’t bury and hope no one notices. Pursue other business opportunities is code for he was punted. Everyone knows it. People are not that stupid. And don’t frame it up in a way that makes the protagonist look bad.

27
Apr

DS PR 101: Don’t bury the good stuff

This isn’t terrible, it could just be better. So I’m not too concerned about using the name of the company that sent me a release today. There’s good information in it – if the readers are patient enough to read on and find it.

Magenta Research is proud to announce a state-of the-art installation equipping Colorado State University’s College of Business for global communication. Magenta was chosen to provide a connectivity solution that would allow the routing of video audio and control signals to classrooms, conference rooms and common areas.

Colorado State University (CSU), is located in Fort Collins, Colorado, and hosts approximately 25,000 resident-instruction students who come from every state and more than 80 foreign countries. CSU has an extensive distance learning program with students attending from around the world.  The distance-learning program allows students who cannot physically attend classes to attend lectures via Internet or DVD. One of the challenges that the university faced was keeping the distance-learning students up-to-speed with lecture materials.  Distance-learning students depend heavily on internet lectures and receiving recorded DVDs of previous lectures.

Professors only have seven minutes between classes to set up microphones, mixers, switchers, and cameras. The set up and testing of this equipment is time consuming, labor intensive and subject to errors. Having localized video equipment in each classroom required the professor to physically be in the classroom to make changes to the AV configuration.

In my old newspaper days, we called this burying the lede. I am not sure why newspapers called the leading paragraph the lede and spelled it like that. But they did and still do, I think.

The good stuff here is that this new connectivity solution is saving time and resources and removing considerable aggravation for the profs and the AV department. Unless I am missing it, THAT’S what higher ed AV and IT people would get excited about. They will not normally get excited by a lede that drags out the “state of the art” cliche and then just flatly says the school put in some Magenta gear.

There’s too much background info in the 2nd paragraph and again nothing about the good stuff. All that 25,000 students, 80 countries, 50 states belongs further down in the release.

The net result is a release that says: We’re proud to announce we did something that’s the bee’s knees at this place and if you bear with us long enough we’ll eventually let you in on why you should care.

Magenta is known, by the way, as a supplier of premium gear for moving content around large spaces, and I’ve used their VGA over Cat 5 in past operational lives.

Approach your news releases as stories, and grab the readers from the beginning. Your goal with the first paragraph is to get them continuing on to the next paragraph, and so on.

The headline – Magenta Bridges the Gap for Colorado State University – also does absolutely nothing to pull readers in.

How about “Magenta central AV controls save time, money and resources for college’s AV/IT group”

23
Apr

The faces of the staff have been obscured to protect them from something, I guess

The photo is a slice of a larger one that graces the first page of a case study/news piece from an unnamed software company about the work they are doing with a partner for a retail furniture chain.

The piece itself is fine. Looks very polished. Has good information. But it all goes kablooey because there was obviously some issue with permissions for showing the faces of the two women that were part of the photo. Either they refused. The store refused. Or the work to get the permission wasn’t worth the bother.

My only other conclusions are that the two are in a witness protection program, or are really terrible at applying makeup.

My point – that little bit of Photoshop work to “hide” the identities completely kills the polish of the piece, and sets the wrong tone. Instead of wondering what this piece is all about, you’re left wondering what’s going on here???

You either use the photo as planned, or get another. This was a bad compromise.

23
Apr

The Dreaded Grip and Grin Photo

grip and grin

Not enough companies include visuals when they send out press releases and other material. This is a visual medium, and a great shot or two really adds some context and helps people get their heads around what’s being announced.

But not all photos are good. Every now and then I get what are known as grip and grin shots – two people or more staring at the camera with fixed grins, shaking hands. Or holding a check.

Resist all temptation. Tell your bosses, if they insist, that they will look goofy if someone actually runs the shot. I’d run it on my Sixteen:Nine blog, but for all the wrong reasons.

Stick to visuals that add to the story.

22
Apr

Time to get social

Anyone who’s had just a passing experience or two with social media engines like Facebook and Twitter could pretty fairly conclude it’s a big swamp they don’t need to wade into. BUT, there’s strong reason to start heading in. The waters get clearer over time and the value grows more evident.

This sector is a community of common interests and concerns, and technology is enabling companies to build industry awareness and relationships, distribute information and solicit feedback rapidly, and at no real cost other than time.

If you think Facebook is for birthday photos and seeing what your high school buddies are up to, you’re right. But many, many, many major brands have strong Facebook fan sections set up with hundreds of thousands or even millions of people hooked in to them. It’s a forum to talk to customers, distribute information like videos and product launches, promote events, promote your people, and do recruiting. And a lot of other things.

With Twitter, a little knowledge and the right tools allow you to fine-tune the “stream” of content to your interest area. I use it to flag interesting articles I’ve read online, and read things that people I follow and respect say are worth my time. I know people who follow others for industry intel. If I need to get the word out on something quickly, I have hundreds of people who “follow” me and thousands more who watch for “hashtags” like #digitalsignage and #dooh.

In other words, social is not going away, and if you’re not using it, you need to start.

But have a strategy and rules going in. I’ve seen a few corporate accounts run by junior staff, who think nothing of blending their personal lives into the messages. That can go sideways on you, and quickly.

22
Apr

Is the press release dead?

No, but it’s certainly evolving, and if you push out releases, you need to make sure you are evolving with the medium.

Some keys:

1 – In this sector, press releases are not enticements to get editors to write stories. They are the stories. The formulaic corporate style of traditional press releases just annoy trade publication editors and bloggers. Remove most of the chest-beating hype and jargon and tell a story that interests them and their readers, and you’ll get play.

2 – Make it easy for them. Send the copy as text so they can copy and paste, and then edit. Include logos and web-ready images that help tell the story. If you have video, get it online so it can be embedded, easily, in the story. Do not send PDFs. Note: this is a visual business, but few companies use it to market their services.

3 – Be natural in your quotes and comments. We’ve all read quotes from executives in press releases that make you instantly think, “No one actually talks like that.” If you are manufacturing quotes, make them conversational and actually contributing to the story.

4 – Put things in context. Probably the biggest problem I see with press releases is the lack of context. I see countless releases hyping some new technical advance or doodad, but providing little or no clue as to why anyone should care. Think in terms of. “This new version of ___ will save time and money and …” THAT gets people interested.

15
Mar

DS PR 101: Don’t invite people people to drop by, and then lock the marketing door

On Twitter this morning, a European software company breathlessly hyped how something big was coming, and then two hours later released the exciting news that a “preview” version of its Website was now live!!!

So please come by and please pass the excitement along …

Dutifully, I clicked through because I had not heard of this company before, and was therefore curious. Website has nice, simple layout. Good. Vague value statements and silly statements like “Simplified by geniuses.” Not so good. Links from main page briefs to “Learn More” that go to a contact form. Dumb. And annoying.

Two things here:

1 – When companies finish their Websites they tend to be far more excited about that than the people who visit the sites. Announcing a sneak preview of a corporate Website is just nutty. Turn your new Website on when it is really ready to be seen and provides value. Even Apple, in its preview of the iPad, has extensive information about the coming product on its preview pages. You don’t get to do teaser campaigns when there are roughly 300 companies who have the same product you think people will be excited about.

2 – The old saying about only having one chance to make a good first impression applies here. Asking people to come visit your company’s Website, and then giving them nothing but a handful of empty marketing phrases and a frustrating call to action to fill out a form, is a fabulous way to ensure those people won’t return.

Don’t ask people over, and then lock the door, turn off the lights and sit in the kitchen oblivious to the irritated people who are ringing the doorbell.

12
Mar

DS PR 101: Don’t pretend something didn’t happen

I don’t write about companies to embarrass them, so I almost never actually run the company name in the post. Most people will know who this is anyway, but here goes:

BLANK, a premier provider of digital signage and networked media solutions, today announced the addition of team members in the roles of business development, sales, and solutions management.

A GUY joins BLANK as President and will focus on business development and driving further growth and adoption of BLANK’S solutions in the market. Blah blah blah, and furthermore, blah …

The release this week goes on to talk about some other people who have been hired and how excited everyone is. Yippee!!!

What the release doesn’t say, anywhere, is A GUY is replacing DIFFERENT GUY who has been the president and highly visible face of the company for many years. This is the guy who all the company’s clients and business partners know. There’s nothing in the release about the departure, nothing about his choosing to pursue new opportunities. Mutual agreement. Just nothing.

I don’t know what went down, but the guy is highly respected and was front and center at the company’s booth at the industry’s biggest trade show only two weeks ago. By issuing press that ignores the big orange polka-dotted elephant in the room, the company is creating the perception that the departure was unpleasant and that it is no one else’s damn business.

My guess is that’s not really the case at all, and it was more like differences in opinion and direction that weren’t going to get resolved.

When something big happens, that your industry and your clients are going to notice and talk about, don’t try some silly misdirection by celebrating one part of the story and forcing people to draw their own conclusions about the other, more interesting half.

Be open and direct, and the response will be, “Oh! Interesting …” Be evasive or pretend it didn’t even happen, and you create a nice big, dark cloud over your company.

In such a crazily competitive, hard to differentiate industry like this, you need to carefully manage perceptions.

11
Feb

DS PR 101: Watch out for walls … of type

A press release came in today from a company that was humping something … about something.

Honestly, I didn’t read it. It looked like too much work.

It wasn’t all that long. Just dense, with type.

The release was all of three paragraphs long, because the person who put it together somehow decided that made sense … or there is poison on the Enter key on his or her keyboard and they just din’t want to touch it. The net result was a wall of type, with the first paragraph containing roughly 100 words. Yup, 100.

Sorry, that looks like way too much work to slog through and digest.

Take a look at how most information is presented in modern media, be that magazines or newspapers. The paragraphs are tight and organized by ideas and messages. You don’t have to pile everything into the first paragraph because it’s ALL so important.

Create some rhythm. Write a tight leading paragraph that is enough to grab people and draw them into the message.

Big blocks of type are like walls, and there’s nothing forcing people to climb them when they can just skip on by and read something else that doesn’t look like so much work.

05
Feb

DS PR 101: This is a visual medium, kids. Provide visuals!

I have seen multiple references today to what sounds like a very expensive, well-executed landmark installation in New York involving projection systems, 3D and a very famous building.

As much as I would like to get on the subway to get over and see it first-hand, I don’t live in Manhattan, nor do countless people who would like to understand what’s really involved with this installation.

If only the PR company had put together simple visuals. It is soooooo easy to take still photos these days and sooooo easy to shoot and post video on Vimeo or YouTube or whatever.

But there’s nothing. The release I am looking at right now is promoting the Olympics, involves four companies, and is running on PR Newswire. And the most a reader can do is download the logo from one of the companies.

It is astonishing to see so many companies waste opportunities and use press and media relations techniques straight out of 1991. A press release IS content, not just a trigger to hopefully get media organizations to produce content relating to the release.

Dumb beyond words. And expensive dumb.